DENTAL OFFICE MANAGER
On-siteWaldorf, Maryland, United States
Job Summary
Manage day-to-day operations, ensuring high performance in patient care, scheduling, collections, and staff coordination. Drive results across key metrics including treatment acceptance, schedule utilization, collections, AR, and re-care. Oversee staffing through recruiting, onboarding, scheduling, performance reviews, and staff development. Ensure compliance with OSHA, HIPAA, and company protocols while partnering with billing and clinical teams to maintain efficient revenue cycles. Serve as the communication hub between staff, doctors, and leadership. Monitor supply inventory and ensure cost controls are in place. Create and review weekly KPIs and action plans to drive continuous improvement. Full-time, Monday–Friday on-site role in Waldorf, MD with competitive salary, performance bonus, and comprehensive benefits.
Required Qualifications
- 3+ years of dental or healthcare office management experience
- DSO or multi-provider office experience
- Strong leadership skills
- Strong communication skills
- Proficiency in managing KPIs
- Proficiency in managing payroll
- Proficiency in managing insurance
- Proficiency in managing scheduling
- Detail-oriented mindset
- Solutions-focused mindset
- Full-time employment availability
- Monday–Friday schedule availability
- On-site work availability
- In-person work availability at Waldorf Dental Group, MD
- Ability to manage day-to-day operations
- Ability to ensure high performance in patient care
- Ability to manage scheduling
- Ability to manage collections
- Ability to coordinate staff
- Ability to drive results across key metrics
- Ability to oversee staffing
- Ability to recruit staff
- Ability to onboard staff
- Ability to conduct performance reviews
- Ability to develop staff
- Knowledge of OSHA compliance
- Knowledge of HIPAA compliance
- Knowledge of company protocols
- Ability to partner with billing teams
- Ability to partner with clinical teams
- Ability to maintain efficient revenue cycle
- Ability to serve as communication hub between staff, doctors, and leadership
- Ability to monitor supply inventory
- Ability to ensure cost controls are in place
- Ability to create weekly KPIs
- Ability to review weekly KPIs
- Ability to create action plans
- Ability to drive continuous improvement
Desired Qualifications
- Open Dental experience
- Paylocity experience
- Google Workspace experience
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