Dental Office Manager
$72,434–$90,543 year
On-siteShafter, California, United States
Shafter, California, United StatesOn-siteFull Time$72,434–$90,543 yearSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Oversee daily dental operations across multiple Omni clinics, managing front and back office staff, patient relations, and regulatory compliance. Direct hiring, scheduling, training, and performance reviews while ensuring billing accuracy, inventory management, and strict adherence to HIPAA, OSHA, and state/federal healthcare regulations. Handle patient complaints, coordinate community outreach events, and conduct quality improvement audits alongside weekly operational reporting. Travel to various clinic locations as needed.
Required Qualifications
- High School Diploma or GED certificate
- Five (5) years of experience in the dental field as a dental assistant, and/or dental front office clerk
- Two (2) years in a management position
- preferably in a Federally Qualified Health Center (FQHC) setting
- Current and valid Cardio Pulmonary Resuscitation (CPR) certification
- 8 Hour Infection Control certification
- Completion of radiation safety course
- Familiar with dental insurance codes
- Familiar with processing claims
- Familiar with dental software (Dentrix, NextGen or similar software)
- Familiar with billing
- Must be alert
- Ability to relate to the public regardless of race, ethnicity, religion, age, sex, disability, or economic status
- Must be able to travel
- Must be able to work at various Omni clinic locations
- Must be able to work at various Omni clinic events
- Must be able to learn and use the electronic health record
- Must be able to use NextGen
- Must be able to use Practice Management System (PMS)
- Must be able to use Quality Systems Inc. (QSI)
- Must be able to use other electronic features as they are developed and implemented
- Must be able to participate in QA/QI activities
- Must be able to contribute towards the overall quality improvement initiatives of the organization
- Must be able to participate in required Health Resources and Services Administration (HRSA) Operational Site Visit (OSV)
- Must be able to participate in The Joint Commission (JC) audit events
- Must be able to participate in other audit events
- Must be able to maintain abreast of and in compliance with all HIPAA regulations and requirements
- Must be able to ensure compliance with all local, state, and federal regulations
- Must be able to ensure compliance with all laws, rules, regulations, policies, and procedures
- Must be able to attend internal and external meetings
- Must be able to facilitate staff meetings
- Must be able to attend and successfully complete all required training programs
- Must be able to participate in ongoing conference calls
- Must be able to participate in webinars
- Must be able to participate in other professional development opportunities
- Must be able to maintain working knowledge
- Must be able to provide strong leadership
- Must be able to set a good example
- Must be able to be a skilled decision maker
- Must be able to be a motivator
- Must be able to be an encourager
- Must be able to communicate well (written and verbal)
- Must be able to deliver presentations
- Must be able to have good listening skills
- Must be able to build strong relationships
- Must be able to be flexible/adaptable
- Must be able to work well with others
- Must be able to solicit feedback
- Must be able to define responsibilities
- Must be able to motivate employees
- Must be able to delegate well
- Must be able to reward appropriately
- Must be able to understand facets of job
- Must be able to be aware of duties and responsibilities
- Must be able to keep job knowledge current
- Must be able to promote and believe in Omni's mission statement
- Must be able to ensure cohesive support to the mission, vision, and core values
- Must be able to deliver superior customer service
- Must be able to work closely with all corporate branches, divisions, and/or departments
- Must be able to work in accordance with Omni's policies and procedures
- Must be able to respond to subpoenas within allotted time
- Must be able to maintain accurate patient records
- Must be able to keep compliant
- Must be able to adhere to all state and federal healthcare regulations
- Must be able to conduct inventory management
- Must be able to order office supplies
- Must be able to order dental materials
- Must be able to serve as supply liaison
- Must be able to communicate with the Purchasing department
- Must be able to communicate with vendors
- Must be able to assure prompt receipt of all orders
- Must be able to evaluate the team's customer service performance
- Must be able to handle complaints
- Must be able to address concerns
- Must be able to work diligently to find a resolution
- Must be able to serve as liaison for all community events
- Must be able to collaborate with the Outreach Department
- Must be able to coordinate participation of the dental staff
- Must be able to work closely with the Quality Control team
- Must be able to review QI reports
- Must be able to perform registration audits
- Must be able to perform QI checks
- Must be able to communicate QI results with senior leadership
- Must be able to make certain that dental staff are complying with dental quality measures
- Must be able to follow quarterly QI/QA improvement recommendations
- Must be able to inspect and report building physical condition
- Must be able to report equipment condition
- Must be able to provide suggestions or proposals to senior leadership
- Must be able to oversee the sterilization
- Must be able to oversee infection control practices
- Must be able to oversee OSHA compliance within designated offices
- Must be able to generate and analyse weekly reports
- Must be able to generate and analyse monthly reports
- Must be able to generate and analyse quarterly reports
- Must be able to generate and analyse yearly reports
- Must be able to assess and recommend goals for improvement of site operations
- Must be able to handle patient relations
- Must be able to conduct billing
- Must be able to ensure regulatory compliance
- Must be able to ensure front office efficiency
- Must be able to ensure patient processing
- Must be able to ensure scheduling
- Must be able to ensure appointment management
- Must be able to ensure phone etiquette
- Must be able to ensure staff coordination
- Must be able to step in and provide administrative support
- Must be able to ensure back office efficiency
- Must be able to ensure exam room sterilization
- Must be able to ensure exam room preparation
- Must be able to ensure patient intake
- Must be able to ensure dentist assistance
- Must be able to ensure administration of treatment
- Must be able to ensure patient education
- Must be able to ensure technique demonstration
- Must be able to step in and provide assistance to the dental back office staff
- Must be able to be responsible for financial management
- Must be able to manage the front and back office staff
- Must be able to ensure high-quality and timely execution of tasks
- Must be able to ensure patient care
- Must be able to be accountable for all aspects of staff management
- Must be able to handle hiring
- Must be able to handle scheduling
- Must be able to handle training and development
- Must be able to handle coaching
- Must be able to handle performance reviews
- Must be able to handle onboarding
- Must be able to handle disciplining
- Must be able to handle termination
- Must be able to oversee front and back office staff
- Must be able to manage the day-to-day dental functions
- Must be able to manage patient services
- Must be able to provide leadership experience and knowledge
- Must be able to ensure efficiency
- Must be able to ensure excellence
- Must be able to handle all aspects of the dental office
- Must be able to ensure the team cooperates
- Must be able to comply with all laws, rules, regulations, policies, and procedures
- Must be able to respect confidentiality of information of all types
- Must be able to respect confidentiality of general personnel information
- Must be able to respect confidentiality of patient related information
- Must be able to maintain working knowledge
- Must be able to participate in ongoing conference calls
- Must be able to participate in webinars
- Must be able to participate in other professional development opportunities
- Must be able to maintain working knowledge
- Must be able to work closely with all corporate branches, divisions, and/or departments
- Must be able to work in accordance with Omni's policies and procedures
- Must be able to attend internal and external meetings
- Must be able to facilitate staff meetings
- Must be able to successfully complete all required training programs
- Must be able to participate in ongoing conference calls
- Must be able to participate in webinars
- Must be able to participate in other professional development opportunities
- Must be able to maintain working knowledge
- Must be able to provide strong leadership
- Must be able to set a good example
- Must be able to be a skilled decision maker
- Must be able to be a motivator
- Must be able to be an encourager
- Must be able to communicate well (written and verbal)
- Must be able to deliver presentations
- Must be able to have good listening skills
- Must be able to build strong relationships
- Must be able to be flexible/adaptable
- Must be able to work well with others
- Must be able to solicit feedback
- Must be able to define responsibilities
- Must be able to motivate employees
- Must be able to delegate well
- Must be able to reward appropriately
- Must be able to understand facets of job
- Must be able to be aware of duties and responsibilities
- Must be able to keep job knowledge current
- Must be able to promote and believe in Omni's mission statement
- Must be able to ensure cohesive support to the mission, vision, and core values
- Must be able to deliver superior customer service
- Must be able to work closely with all corporate branches, divisions, and/or departments
- Must be able to work in accordance with Omni's policies and procedures
- Must be able to respond to subpoenas within allotted time
- Must be able to maintain accurate patient records
- Must be able to keep compliant
- Must be able to adhere to all state and federal healthcare regulations
- Must be able to conduct inventory management
- Must be able to order office supplies
- Must be able to order dental materials
- Must be able to serve as supply liaison
- Must be able to communicate with the Purchasing department
- Must be able to communicate with vendors
- Must be able to assure prompt receipt of all orders
- Must be able to evaluate the team's customer service performance
- Must be able to handle complaints
- Must be able to address concerns
- Must be able to work diligently to find a resolution
- Must be able to serve as liaison for all community events
- Must be able to collaborate with the Outreach Department
- Must be able to coordinate participation of the dental staff
- Must be able to work closely with the Quality Control team
- Must be able to review QI reports
- Must be able to perform registration audits
- Must be able to perform QI checks
- Must be able to communicate QI results with senior leadership
- Must be able to make certain that dental staff are complying with dental quality measures
- Must be able to follow quarterly QI/QA improvement recommendations
- Must be able to inspect and report building physical condition
- Must be able to report equipment condition
- Must be able to provide suggestions or proposals to senior leadership
- Must be able to oversee the sterilization
- Must be able to oversee infection control practices
- Must be able to oversee OSHA compliance within designated offices
- Must be able to generate and analyse weekly reports
- Must be able to generate and analyse monthly reports
- Must be able to generate and analyse quarterly reports
- Must be able to generate and analyse yearly reports
- Must be able to assess and recommend goals for improvement of site operations
- Must be able to handle patient relations
- Must be able to conduct billing
- Must be able to ensure regulatory compliance
- Must be able to ensure front office efficiency
- Must be able to ensure patient processing
- Must be able to ensure scheduling
- Must be able to ensure appointment management
- Must be able to ensure phone etiquette
- Must be able to ensure staff coordination
- Must be able to step in and provide administrative support
- Must be able to ensure back office efficiency
- Must be able to ensure exam room sterilization
- Must be able to ensure exam room preparation
- Must be able to ensure patient intake
- Must be able to ensure dentist assistance
- Must be able to ensure administration of treatment
- Must be able to ensure patient education
- Must be able to ensure technique demonstration
- Must be able to step in and provide assistance to the dental back office staff
- Must be able to be responsible for financial management
- Must be able to manage the front and back office staff
- Must be able to ensure high-quality and timely execution of tasks
- Must be able to ensure patient care
- Must be able to be accountable for all aspects of staff management
- Must be able to handle hiring
- Must be able to handle scheduling
- Must be able to handle training and development
- Must be able to handle coaching
- Must be able to handle performance reviews
- Must be able to handle onboarding
- Must be able to handle disciplining
- Must be able to handle termination
- Must be able to oversee front and back office staff
- Must be able to manage the day-to-day dental functions
- Must be able to manage patient services
- Must be able to provide leadership experience and knowledge
- Must be able to ensure efficiency
- Must be able to ensure excellence
- Must be able to handle all aspects of the dental office
- Must be able to ensure the team cooperates
- Must be able to comply with all laws, rules, regulations, policies, and procedures
- Must be able to respect confidentiality of information of all types
- Must be able to respect confidentiality of general personnel information
- Must be able to respect confidentiality of patient related information
- Must be able to maintain working knowledge
- Must be able to participate in ongoing conference calls
- Must be able to participate in webinars
- Must be able to participate in other professional development opportunities
- Must be able to maintain working knowledge
- Must be able to work closely with all corporate branches, divisions, and/or departments
- Must be able to work in accordance with Omni's policies and procedures
- Must be able to attend internal and external meetings
- Must be able to facilitate staff meetings
- Must be able to successfully complete all required training programs
- Must be able to participate in ongoing conference calls
- Must be able to participate in webinars
- Must be able to participate in other professional development opportunities
- Must be able to maintain working knowledge
- Must be able to provide strong leadership
- Must be able to set a good example
- Must be able to be a skilled decision maker
- Must be able to be a motivator
- Must be able to be an encourager
- Must be able to communicate well (written and verbal)
- Must be able to deliver presentations
- Must be able to have good listening skills
- Must be able to build strong relationships
- Must be able to be flexible/adaptable
- Must be able to work well with others
- Must be able to solicit feedback
- Must be able to define responsibilities
- Must be able to motivate employees
- Must be able to delegate well
- Must be able to reward appropriately
- Must be able to understand facets of job
- Must be able to be aware of duties and responsibilities
- Must be able to keep job knowledge current
- Must be able to promote and believe in Omni's mission statement
- Must be able to ensure cohesive support to the mission, vision, and core values
- Must be able to deliver superior customer service
- Must be able to work closely with all corporate branches, divisions, and/or departments
- Must be able to work in accordance with Omni's policies and procedures
- Must be able to respond to subpoenas within allotted time
- Must be able to maintain accurate patient records
- Must be able to keep compliant
- Must be able to adhere to all state and federal healthcare regulations
- Must be able to conduct inventory management
- Must be able to order office supplies
- Must be able to order dental materials
- Must be able to serve as supply liaison
- Must be able to communicate with the Purchasing department
- Must be able to communicate with vendors
- Must be able to assure prompt receipt of all orders
- Must be able to evaluate the team's customer service performance
- Must be able to handle complaints
- Must be able to address concerns
- Must be able to work diligently to find a resolution
- Must be able to serve as liaison for all community events
- Must be able to collaborate with the Outreach Department
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