Dental Office Manager
$72,434–$90,543 year
On-siteShafter, California, United States
Shafter, California, United StatesOn-siteFull Time$72,434–$90,543 yearSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Oversee daily dental operations across multiple clinics, managing front and back office staff, patient relations, and regulatory compliance. Direct hiring, scheduling, training, and performance reviews while ensuring efficient patient processing, exam room sterilization, and accurate billing and collections. Maintain precise patient records, manage inventory, and lead quality assurance initiatives including audits and QI report reviews. Conduct periodic inspections of building and equipment conditions, generate operational reports, and serve as a liaison for community events and vendor communications. Travel to various clinic locations as needed to support site operations and deliver exceptional customer service.
Required Qualifications
- High School Diploma or GED certificate
- Five (5) years of experience in the dental field as a dental assistant, and/or dental front office clerk
- Two (2) years in a management position
- preferably in a Federally Qualified Health Center (FQHC) setting
- Current and valid Cardio Pulmonary Resuscitation (CPR) certification
- 8 Hour Infection Control certification
- Completion of radiation safety course
- Familiar with dental insurance codes
- Familiar with processing claims
- Familiar with dental software (Dentrix, NextGen or similar software)
- Familiar with billing
- Must be alert
- Ability to respect confidentiality of information of all types 'general personnel, and/or patient related information'
- Promote and believe in Omni's mission statement
- Ability to relate to the public regardless of race, ethnicity, religion, age, sex, disability, or economic status
- Must be able to travel
- Must be able to work at various Omni clinic locations
- Must be able to work at various Omni clinic events
- Must attend internal and external meetings
- Must successfully complete all required training programs
- Must participate in ongoing conference calls
- Must participate in webinars
- Must participate in other professional development opportunities
- Must maintain working knowledge
- Must adhere to and ensure the team cooperates and complies with all laws, rules, regulations, policies, and procedures
- Must ensure cohesive support to the mission, vision, and core values
- Must deliver superior customer service
- Must work closely with all corporate branches, divisions, and/or departments
- Must work in accordance with Omni's policies and procedures
- Must be able to learn and use the electronic health record
- Must be able to use NextGen
- Must be able to use Practice Management System (PMS)
- Must be able to use Quality Systems Inc. (QSI)
- Must be able to use other electronic features as they are developed and implemented
- Must be able to use them as applicable to work environment
- Must participate in PCMH at Omni Family Health
- Must contribute to required Health Resources and Services Administration (HRSA) Operational Site Visit (OSV)
- Must participate in The Joint Commission (JC) audit events
- Must participate in other audit events
- Must participate in QA/QI activities
- Must contribute towards the overall quality improvement initiatives of the organization
- Must maintain abreast of HIPAA regulations
- Must maintain compliance with all HIPAA requirements
- Must ensure compliance with all local, state, and federal regulations
- Must ensure proper record keeping
- Must maintain accurate patient records
- Must keep compliant
- Must adhere to all state and federal healthcare regulations
- Must respond to subpoenas within allotted time
- Must conduct inventory management
- Must order office supplies
- Must order dental materials
- Must serve as supply liaison
- Must communicate with the Purchasing department
- Must communicate with vendors
- Must assure prompt receipt of all orders
- Must evaluate the team's customer service performance
- Must handle complaints
- Must address concerns
- Must work diligently to find a resolution
- Must serve as liaison for all community events within Omni service areas
- Must serve as liaison for all community events within areas of the Dental Department
- Must collaborate with the Outreach Department
- Must coordinate participation of the dental staff for such events
- Must work closely with the Quality Control team
- Must review QI reports
- Must perform registration audits
- Must perform QI checks
- Must communicate QI results with senior leadership
- Must make certain that dental staff are complying with dental quality measures
- Must make certain that dental staff are following quarterly QI/QA improvement recommendations
- Must inspect and report building physical condition
- Must inspect and report equipment condition
- Must provide suggestions or proposals to senior leadership
- Must generate weekly reports
- Must generate monthly reports
- Must generate quarterly reports
- Must generate yearly reports
- Must assess and recommend goals for improvement of site operations
- Must provide leadership experience
- Must provide knowledge
- Must provide administrative support
- Must provide assistance to the dental back office staff
- Must provide any suggestions or proposals to senior leadership accordingly
- Must ensure front office efficiency
- Must ensure back office efficiency
- Must ensure high-quality and timely execution of tasks
- Must ensure regulatory compliance
- Must ensure the team cooperates and complies with all laws, rules, regulations, policies, and procedures
- Must ensure cohesive support to the mission, vision, and core values
- Must deliver superior customer service
- Must work closely with all corporate branches, divisions, and/or departments
- Must work in accordance with Omni's policies and procedures
- Must maintain working knowledge
- Must participate in PCMH at Omni Family Health
- Must contribute to required Health Resources and Services Administration (HRSA) Operational Site Visit (OSV)
- Must participate in The Joint Commission (JC) audit events
- Must participate in other audit events
- Must participate in QA/QI activities
- Must contribute towards the overall quality improvement initiatives of the organization
- Must maintain abreast of HIPAA regulations
- Must maintain compliance with all HIPAA requirements
- Must ensure compliance with all local, state, and federal regulations
- Must ensure proper record keeping
- Must maintain accurate patient records
- Must keep compliant
- Must adhere to all state and federal healthcare regulations
- Must respond to subpoenas within allotted time
- Must conduct inventory management
- Must order office supplies
- Must order dental materials
- Must serve as supply liaison
- Must communicate with the Purchasing department
- Must communicate with vendors
- Must assure prompt receipt of all orders
- Must evaluate the team's customer service performance
- Must handle complaints
- Must address concerns
- Must work diligently to find a resolution
- Must serve as liaison for all community events within Omni service areas
- Must serve as liaison for all community events within areas of the Dental Department
- Must collaborate with the Outreach Department
- Must coordinate participation of the dental staff for such events
- Must work closely with the Quality Control team
- Must review QI reports
- Must perform registration audits
- Must perform QI checks
- Must communicate QI results with senior leadership
- Must make certain that dental staff are complying with dental quality measures
- Must make certain that dental staff are following quarterly QI/QA improvement recommendations
- Must inspect and report building physical condition
- Must inspect and report equipment condition
- Must provide suggestions or proposals to senior leadership
- Must generate weekly reports
- Must generate monthly reports
- Must generate quarterly reports
- Must generate yearly reports
- Must assess and recommend goals for improvement of site operations
- Must provide leadership experience
- Must provide knowledge
- Must provide administrative support
- Must provide assistance to the dental back office staff
- Must provide any suggestions or proposals to senior leadership accordingly
- Must ensure front office efficiency
- Must ensure back office efficiency
- Must ensure high-quality and timely execution of tasks
- Must ensure regulatory compliance
- Must ensure the team cooperates and complies with all laws, rules, regulations, policies, and procedures
- Must ensure cohesive support to the mission, vision, and core values
- Must deliver superior customer service
- Must work closely with all corporate branches, divisions, and/or departments
- Must work in accordance with Omni's policies and procedures
- Must maintain working knowledge
- Must participate in PCMH at Omni Family Health
- Must contribute to required Health Resources and Services Administration (HRSA) Operational Site Visit (OSV)
- Must participate in The Joint Commission (JC) audit events
- Must participate in other audit events
- Must participate in QA/QI activities
- Must contribute towards the overall quality improvement initiatives of the organization
- Must maintain abreast of HIPAA regulations
- Must maintain compliance with all HIPAA requirements
- Must ensure compliance with all local, state, and federal regulations
- Must ensure proper record keeping
- Must maintain accurate patient records
- Must keep compliant
- Must adhere to all state and federal healthcare regulations
- Must respond to subpoenas within allotted time
- Must conduct inventory management
- Must order office supplies
- Must order dental materials
- Must serve as supply liaison
- Must communicate with the Purchasing department
- Must communicate with vendors
- Must assure prompt receipt of all orders
- Must evaluate the team's customer service performance
- Must handle complaints
- Must address concerns
- Must work diligently to find a resolution
- Must serve as liaison for all community events within Omni service areas
- Must serve as liaison for all community events within areas of the Dental Department
- Must collaborate with the Outreach Department
- Must coordinate participation of the dental staff for such events
- Must work closely with the Quality Control team
- Must review QI reports
- Must perform registration audits
- Must perform QI checks
- Must communicate QI results with senior leadership
- Must make certain that dental staff are complying with dental quality measures
- Must make certain that dental staff are following quarterly QI/QA improvement recommendations
- Must inspect and report building physical condition
- Must inspect and report equipment condition
- Must provide suggestions or proposals to senior leadership
- Must generate weekly reports
- Must generate monthly reports
- Must generate quarterly reports
- Must generate yearly reports
- Must assess and recommend goals for improvement of site operations
- Must provide leadership experience
- Must provide knowledge
- Must provide administrative support
- Must provide assistance to the dental back office staff
- Must provide any suggestions or proposals to senior leadership accordingly
- Must ensure front office efficiency
- Must ensure back office efficiency
- Must ensure high-quality and timely execution of tasks
- Must ensure regulatory compliance
- Must ensure the team cooperates and complies with all laws, rules, regulations, policies, and procedures
- Must ensure cohesive support to the mission, vision, and core values
- Must deliver superior customer service
- Must work closely with all corporate branches, divisions, and/or departments
- Must work in accordance with Omni's policies and procedures
- Must maintain working knowledge
- Must participate in PCMH at Omni Family Health
- Must contribute to required Health Resources and Services Administration (HRSA) Operational Site Visit (OSV)
- Must participate in The Joint Commission (JC) audit events
- Must participate in other audit events
- Must participate in QA/QI activities
- Must contribute towards the overall quality improvement initiatives of the organization
- Must maintain abreast of HIPAA regulations
- Must maintain compliance with all HIPAA requirements
- Must ensure compliance with all local, state, and federal regulations
- Must ensure proper record keeping
- Must maintain accurate patient records
- Must keep compliant
- Must adhere to all state and federal healthcare regulations
- Must respond to subpoenas within allotted time
- Must conduct inventory management
- Must order office supplies
- Must order dental materials
- Must serve as supply liaison
- Must communicate with the Purchasing department
- Must communicate with vendors
- Must assure prompt receipt of all orders
- Must evaluate the team's customer service performance
- Must handle complaints
- Must address concerns
- Must work diligently to find a resolution
- Must serve as liaison for all community events within Omni service areas
- Must serve as liaison for all community events within areas of the Dental Department
- Must collaborate with the Outreach Department
- Must coordinate participation of the dental staff for such events
- Must work closely with the Quality Control team
- Must review QI reports
- Must perform registration audits
- Must perform QI checks
- Must communicate QI results with senior leadership
- Must make certain that dental staff are complying with dental quality measures
- Must make certain that dental staff are following quarterly QI/QA improvement recommendations
- Must inspect and report building physical condition
- Must inspect and report equipment condition
- Must provide suggestions or proposals to senior leadership
- Must generate weekly reports
- Must generate monthly reports
- Must generate quarterly reports
- Must generate yearly reports
- Must assess and recommend goals for improvement of site operations
- Must provide leadership experience
- Must provide knowledge
- Must provide administrative support
- Must provide assistance to the dental back office staff
- Must provide any suggestions or proposals to senior leadership accordingly
- Must ensure front office efficiency
- Must ensure back office efficiency
- Must ensure high-quality and timely execution of tasks
- Must ensure regulatory compliance
- Must ensure the team cooperates and complies with all laws, rules, regulations, policies, and procedures
- Must ensure cohesive support to the mission, vision, and core values
- Must deliver superior customer service
- Must work closely with all corporate branches, divisions, and/or departments
- Must work in accordance with Omni's policies and procedures
- Must maintain working knowledge
- Must participate in PCMH at Omni Family Health
- Must contribute to required Health Resources and Services Administration (HRSA) Operational Site Visit (OSV)
- Must participate in The Joint Commission (JC) audit events
- Must participate in other audit events
- Must participate in QA/QI activities
- Must contribute towards the overall quality improvement initiatives of the organization
- Must maintain abreast of HIPAA regulations
- Must maintain compliance with all HIPAA requirements
- Must ensure compliance with all local, state, and federal regulations
- Must ensure proper record keeping
- Must maintain accurate patient records
- Must keep compliant
- Must adhere to all state and federal healthcare regulations
- Must respond to subpoenas within allotted time
- Must conduct inventory management
- Must order office supplies
- Must order dental materials
- Must serve as supply liaison
- Must communicate with the Purchasing department
- Must communicate with vendors
- Must assure prompt receipt of all orders
- Must evaluate the team's customer service performance
- Must handle complaints
- Must address concerns
- Must work diligently to find a resolution
- Must serve as liaison for all community events within Omni service areas
- Must serve as liaison for all community events within areas of the Dental Department
- Must collaborate with the Outreach Department
- Must coordinate participation of the dental staff for such events
- Must work closely with the Quality Control team
- Must review QI reports
- Must perform registration audits
- Must perform QI checks
- Must communicate QI results with senior leadership
- Must make certain that dental staff are complying with dental quality measures
- Must make certain that dental staff are following quarterly QI/QA improvement recommendations
- Must inspect and report building physical condition
- Must inspect and report equipment condition
- Must provide suggestions or proposals to senior leadership
- Must generate weekly reports
- Must generate monthly reports
- Must generate quarterly reports
- Must generate yearly reports
- Must assess and recommend goals for improvement of site operations
- Must provide leadership experience
- Must provide knowledge
- Must provide administrative support
- Must provide assistance to the dental back office staff
- Must provide any suggestions or proposals to senior leadership accordingly
- Must ensure front office efficiency
- Must ensure back office efficiency
- Must ensure high-quality and timely execution of tasks
- Must ensure regulatory compliance
- Must ensure the team cooperates and complies with all laws, rules, regulations, policies, and procedures
- Must ensure cohesive support to the mission, vision, and core values
- Must deliver superior customer service
- Must work closely with all corporate branches, divisions, and/or departments
- Must work in accordance with Omni's policies and procedures
- Must maintain working knowledge
- Must participate in PCMH at Omni Family Health
- Must contribute to required Health Resources and Services Administration (HRSA) Operational Site Visit (OSV)
- Must participate in The Joint Commission (JC) audit events
- Must participate in other audit events
- Must participate in QA/QI activities
- Must contribute towards the overall quality improvement initiatives of the organization
- Must maintain abreast of HIPAA regulations
- Must maintain compliance with all HIPAA requirements
- Must ensure compliance with all local, state, and federal regulations
- Must ensure proper record keeping
- Must maintain accurate patient records
- Must keep compliant
- Must adhere to all state and federal healthcare regulations
- Must respond to subpoenas within allotted time
- Must conduct inventory management
- Must order office supplies
- Must order dental materials
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