Dental Laboratory Office Administrator

Office Administrator for a dental laboratory responsible for delivering exceptional client service, handling case management, coordinating between technicians, drivers, clients, and management, and ensuring accurate administrative processes. Key duties include answering calls and resolving client concerns, processing laboratory cases (including digital scans), coordinating daily workflow between technicians and drivers, overseeing incoming/outgoing shipments, preparing cases for shipment, maintaining organized shipping processes, conducting daily huddles and staff training, managing laboratory inventory and purchasing, assisting with payroll administration and timecard approvals, generating monthly operational reports, ensuring HIPAA/OSHA compliance, maintaining confidentiality, and supporting team and special projects. Required dental industry experience, strong communication skills, proficiency with Microsoft Office, familiarity with laboratory management software, and the ability to thrive in a fast-paced environment. Preferred qualifications include an associate or bachelor’s degree in related fields and additional experience with payroll, inventory management, and client relations.