Dental Appointment Coordinator
RemotePhilippines
Job Summary
Respond promptly to patient inquiries via phone, SMS, and email received through Progressive and other advertising platforms to engage and qualify leads. Coordinate and schedule appointments in the practice management system, ensuring availability aligns with both patient needs and provider schedules. Build rapport with patients by providing accurate information about services, treatment options, and appointment protocols while maintaining up-to-date records of all interactions. Proactively follow up with leads and existing patients to confirm appointments, reschedule missed visits, and encourage continued care. Collaborate with internal teams, such as treatment coordinators, to ensure leads are appropriately qualified for consultations. This role supports Outsourcey's mission to revolutionize global talent expansion by connecting businesses with dedicated full-time teams in the Philippines.
Required Qualifications
- Experience in appointment scheduling, preferably in a dental or healthcare environment
- Excellent verbal and written communication skills
- Familiarity with third-party lead management systems such as Progressive and appointment management software in a healthcare setting
- Strong ability to multitask, manage time efficiently, and prioritize scheduling tasks without sacrificing attention to detail
- Comfortable with technology, including CRM systems, scheduling tools, and communication platforms, and quick to learn new software
- A friendly, empathetic, and professional demeanor with a passion for providing exceptional patient service
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