Denny's - GENERAL MANAGER
$37,440,000–$52,000,000 year
On-siteWalla Walla, Washington, United States
Job Summary
Oversee overall restaurant operations including staff management, profit plan achievement, guest count growth, and sales building. Direct daily execution to ensure brand standards for food, facilities, and sanitation are met while enforcing security, cash handling, and inventory procedures. Drive revenue by developing local marketing plans, implementing national promotions, and building strategic community relationships. Analyze financial and operational reports to identify performance gaps and develop solutions. Manage employee selection, retention, and development through coaching, feedback, and corporate training programs. Resolve customer complaints, employee relations issues, and facility problems proactively. Maintain compliance with all employment policies and regulations. Work inside and outside the restaurant, lifting up to 50 lbs, standing for 8–10 hour shifts, and operating the point-of-sale system.
Required Qualifications
- Minimum of 3 years of experience in restaurant, hospitality, or retail management
- Food Safety Manager certification required
- Must be able to lift a tray weighing up to 25 lbs
- Must be able to lift and carry supplies and equipment weighing up to 50 lbs
- Must be able to bend, stoop, reach, lift, and grasp
- Must be able to hear well in a loud environment to respond to employee and guest needs
- Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling
- Must be able to operate point-of-sale system and differentiate between monetary denominations
- Must be able to work with all Denny's menu products
- Must be able to work with potentially hazardous chemicals
- Must have sufficient mobility to move and operate in confined work area
- Must be able to work inside and outside the restaurant
- Must be able to observe staff and all aspects of restaurant operations
- Must be able to stand and walk during an 8 to 10 hour shift
- Must be able to tolerate extreme temperature changes in kitchen and freezer areas
- Must have a 'Guests First' mindset
- Is 'Hungry To Win' for self, team, and Brand
- Values and lives the 'Power of We'
- Earns the respect and trust of others by taking initiative and honoring commitments
- Understands the Denny's family is our most important asset
- Acts and leads with conviction
- Knows how the business works and how it relates to the marketplace
- Places a value on diversity and shows respect for others
- Proven ability to problem solve and handle high stress situations
- Interprets financial statements and understands contributing factors
- Must sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court
Desired Qualifications
- Associate's or Bachelor's degree preferred or equivalent combination of education and experience
- Additional operations and/or leadership experience strongly preferred
- Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
- Ability to communicate effectively, both orally and in writing, in the English language
- Possesses basic math skills (add, subtract, multiply, divide)
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