Denials and Revenue Recovery Manager
Hybrid · Phoenix, Arizona, United States
Job Summary
Denials and Revenue Recovery Manager to lead denial prevention, resolution, and revenue recovery across the organization. Oversee insurance AR follow-up, denials management, patient collections, and claims oversight with a focus on reducing preventable denials, improving first-pass yield, accelerating cash flow, and driving consistent revenue recovery results. Lead a team of approximately 22-25 staff, establish performance expectations, support hiring/onboarding, and drive continuous improvement. Translate insights into standardized workflows, SOPs, and system enhancements; collaborate with clinical, finance, compliance, and operations teams; ensure effective communication of risks and opportunities to leadership. Role reports to Director of Revenue Cycle Management and is based in the Greater Phoenix area; hybrid schedule after 90 days.
Required Qualifications
- Bachelor’s degree in healthcare administration, finance, or a related field preferred
- 10+ years of progressive revenue cycle experience, including denials and revenue recovery expertise
- 5+ years of leadership experience managing AR and/or denials teams, including experience leading larger teams
- Experience leading teams of 15 or more staff preferred
- Experience in behavioral health, psychiatry, primary care, AHCCCS, and Medicaid MCOs preferred
- HFMA CRCR certification required or obtained within 6 months of hire
- Strong understanding of denial management, AR follow-up, payer trends, and revenue recovery strategies
- Proven ability to identify root causes, improve financial outcomes, and drive operational improvements
- Strong leadership, analytical, problem-solving, and cross-functional collaboration skills
- Advanced Excel skills and experience analyzing AR, denial, and payer performance data
- Experience with EHR and practice management systems; AdvancedMD and Netsmart myAvatar preferred
Desired Qualifications
- HFMA CRCR certification required or obtained within 6 months of hire
- 10+ years of progressive revenue cycle experience
- 5+ years of leadership experience managing AR and/or denials teams
- Experience leading teams of 15 or more staff
- Experience in behavioral health, psychiatry, primary care, AHCCCS, and Medicaid MCOs preferred
- Strong leadership, analytical, problem-solving, and cross-functional collaboration skills
- Advanced Excel skills and experience analyzing AR, denial, and payer performance data
- Experience with EHR and practice management systems; AdvancedMD and Netsmart myAvatar preferred
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