Delivery Service Manager
On-siteBogota, New Jersey, United States or Calle, Basilicata, Italian Republic
Job Summary
Coordinate service delivery by defining preventive actions, implementing continuous improvements, and ensuring strict adherence to SLAs, KPIs, and contractual standards. Manage financial planning for EBITDA, margins, and budget compliance while reporting profitability alerts and overseeing billing processes to guarantee revenue targets. Identify and mitigate high-impact risks, resolve audit findings, and foster client relationships through loyalty strategies and NPS monitoring. Collaborate with commercial teams and stakeholders to align service execution with client needs and contractual obligations.
Required Qualifications
- Educación Superior en Tecnologías de la Información o Ciencias Exactas
- Experiencia mínima de 3 años en el área
- Experiencia como coordinador en un entorno empresarial
- Buen conocimiento de las aplicaciones de Microsoft Office
- Grandes habilidades de comunicación verbal y escrita
- Fuertes habilidades organizativas y de gestión del tiempo
- Capacidad para trabajar eficientemente con una supervisión mínima
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.