Delivery Process Manager
On-siteOcala, Florida, United States
Job Summary
Oversee delivery operations by maintaining customer priority and motivating finance, sales, service, and parts teams to ensure units are ready. Supervise Delivery Coordinators and Specialists, providing training to Camping Specialists and Guest Coordinators on demo standards, CAMP usage, and 24-hour confirmation calls. Communicate with PDI Foreman and Service Management to verify unit prep at 48 hours prior and coordinate cleaning verification with the Cleaning team. Ensure QC walking of every unit before delivery to General RV standards, escalating roadblocks to management when necessary. Requires high school diploma, retail customer service experience, and proven leadership skills.
Required Qualifications
- Minimum of a High School Diploma
- Previous customer service experience
- Experience within a retail environment
- Proven leadership experience with direct reports
- Quick learner with a friendly, outgoing and goal-oriented personality
- Ability to multitask and complete tasks in a timely and efficient manner
- Basic computer knowledge
- Excellent communication skills, both written and verbal
Desired Qualifications
- Previous sales experience
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