Delivery Operations Team Lead

Delivery Operations Team Lead responsible for planning and managing training programs, establishing and maintaining client relationships, and supervising learning event planning and delivery. Key activities include designing and implementing small to medium tailored training programs, conducting Train-the-Trainer and Train-the-Backbone sessions, coordinating with scheduling and LMS systems, collating training requests to build demand plans, and collaborating with BI, regional partners, and stakeholders to ensure successful delivery and measurable impact of learning solutions. Required skills include strong communication, project management, data analysis, facilitation, and the ability to work independently with deadlines; experience in AI tools, coaching, conflict resolution, and cross-cultural collaboration are also valued.