Delivery Operations Team Lead
$54,400–$154,800 year
Hybrid · Austin, Texas, United States
Austin, Texas, United StatesHybridFull Time$54,400–$154,800 yearMid LevelBachelors DegreeEnterprise
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Enterprise
Job Summary
Delivery Operations Team Lead supervising a 20-person Provider Enrollment team in a healthcare setting, driving delivery and capability excellence, coaching and mentoring teammates, managing client relationships across multiple vendors, ensuring SLA achievement, and leading quality controls, reporting, and training initiatives to improve accuracy and employee experience.
Required Qualifications
- Minimum of 3 years supervisory or team lead experience in a customer service environment
- Bachelor's degree in Organizational Management or related disciplines (preferred)
Desired Qualifications
- Bachelor's Degree in Organizational Management or related disciplines
- Healthcare delivery experience
- Excellent communication skills - written and oral
- Strong presentation and interpersonal skills
- Advanced proficiency with Microsoft Office Suite
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