Delivery Operations Team Lead
On-siteMumbai, Maharashtra, India
Job Summary
Lead and manage a team of Learning Admin Associates and Analysts while overseeing end-to-end learning administration activities including scheduling, enrollment, tracking, and reporting. Ensure SLA, quality, and compliance adherence across learning operations by acting as the escalation point for learner and stakeholder issues. Coordinate with Learning Partners, HR, vendors, and facilitators for seamless learning delivery, review and validate operational reports, and drive process standardization and continuous improvement initiatives. Support audits, compliance checks, and data privacy requirements relevant to Australia. Manage multiple priorities in a fast-paced environment with Australian shift timings from 9 am to 5 pm.
Required Qualifications
- 7 to 11 years of experience
- Relevant years of experience in learning administration, or learning shared services
- Prior experience in a lead or team coordination role
- Exposure to LMS platforms SuccessFactors & ClearXP
- Exposure of working with Australian client in airline sector
- Bachelor's degree in any discipline
- Strong understanding of Learning & Development operations and shared services delivery
- Hands-on experience with Learning Management Systems (LMS) and learning tools
- Advanced proficiency in MS Excel (reports, trackers, dashboards)
- People management and task allocation skills
- Stakeholder communication and issue-resolution capability
- Knowledge of Australian compliance, workplace learning standards, and data privacy norms
- Ability to manage multiple priorities in a fast-paced environment
- Must be open to Australian shift timings: (9 am to 5 pm) Australian time
Desired Qualifications
- Certifications in HR, Learning & Development, or Operations
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