Delivery Operations Coverage Supervisor / Leadership Trainee
On-siteSecaucus, New Jersey, United States
Job Summary
Provide coverage across Delivery Operations when managers, supervisors, dispatchers, or support roles are off, unavailable, or focused on higher-priority needs. Support AM and PM dispatch functions, including route setup, paperwork, phones, printers, driver materials, equipment readiness, and daily route adjustments. Assist drivers throughout the day with route issues, account concerns, closures, delays, breakdowns, accidents, injuries, phone/printer problems, and other delivery-related needs. Monitor route progress, identify delayed routes, and escalate service, safety, staffing, equipment, or customer concerns early. Support delivery reporting and follow-up, including logs, stem reports, pushed stop/load emails, missed stop follow-up, Jotform submissions, and dispatch records. Assist with compliance and administrative tasks such as LYTX follow-up, driver coaching documentation, Fleetworthy records, parking ticket research, affidavits, EZ Pass/traffic violations, and related records. Support manpower planning, daily assignments, route reviews, time-off calendar updates, timesheet review, payroll corrections, onboarding, meetings, and special projects. Train on Brooklyn shipping/routing support, including route sequencing, shipping reports, order review, delivery instructions, off-day reports, and service time updates. Provide Saturday dispatch or other schedule coverage when assigned.
Required Qualifications
- Willingness to learn multiple delivery functions and provide coverage wherever needed
- Flexibility to work early mornings, afternoons, weekends, holidays, peak-season schedules, Saturday dispatch, and occasional Brooklyn coverage
- Strong communication skills and the ability to work professionally with drivers, helpers, managers, sales, customer service, safety, garage, warehouse, vendors, and other departments
- Strong organization, follow-through, urgency, attention to detail, and ability to manage multiple priorities in a fast-paced delivery environment
- Comfort using systems, reports, spreadsheets, email, dashboards, and delivery-related platforms
- Ability to follow company policies, safety requirements, union contract guidelines, and management direction
Desired Qualifications
- 2+ years of delivery, dispatch, transportation, logistics, warehouse, beverage distribution, or operations experience preferred
- Prior lead, supervisor, trainer, dispatcher, or operations support experience preferred
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