Delivery Operations Associate Manager
On-siteGurugram, Haryana, India
Job Summary
Prepare standard and ad-hoc management reports for regional, product, and service types while developing base-level budgets and forecasts into Oracle and Longview reporting tools. Manage client communication by investigating irregularities, resolving queries, and providing functional support across all business units. Conduct bridge analysis comparing actuals, forecasts, and prior-year trends to identify risks, inefficiencies, and process improvement opportunities. Lead a team in delivering accurate financial metrics for SG&A, working capital, and cost of sales, ensuring data governance and compliance with SOX requirements. Maintain effective internal and external client relationships while implementing continuous improvement initiatives to maximize FP&A service levels and efficiency.
Required Qualifications
- Chartered Accountant
- Master of Business Administration
- 10 to 14 years
- Strong FP&A experience
- Logistics & Freight industry
- Planning, budgeting, forecasting
- Variance analysis of revenue, working capital, gross margin & SG&A
- Pricing
- Predictive reporting
- Database development and report creation
- Financial services operations
- FP&A delivery environment
- Financial reporting / management reporting
- Business intelligence
- Management Accounting and Reporting
- Oracle ERP
- Longview & Onstream
- Team leadership
- Global FP&A process for multinational clients
- Strong working knowledge of FP&A function
- Excellent communications
- In depth knowledge of Oracle as ERP and Longview & Onstream as Planning & reporting tools
- Willing to work across different shift hours
- May have to travel abroad where required by work
- Flexibility and adaptability
- Sufficient work experience/job knowledge to enable the analysis of principles and concepts
- Define standards and reusable approaches within area of responsibility
- Maintain effective internal/external client/user relationships
- Develop group members' skills
- Provide guidance to and shares knowledge with colleagues/team members
- Team leader
- Accountable for results of team efforts
- Maintain workflows and quality standards
- Meet deadlines
- Conduct work planning/prioritization
- Act as first point of contact for client representatives
- Implement continuous improvement measures
- Make a variety of decisions
- Provide and implement workable solutions to business issues/problems
- Operate largely independently within set guidelines
- Interpretive judgment
- Work within clearly defined budgetary parameters and targets
- Identify, assess and resolve complex issues/problems
- End results are generally defined but interpretive judgment is required
- People Development, Objectives and Performance management
- One on one feedback
- Reduction of single points of failure
- Establish action plans in relation to Staff Satisfaction feedback
- Ensure a robust environment which supports agreed customer service levels
- Build the capabilities of the team
- Achieve service levels with business priorities
- Embrace a team-based leadership style
- Embed common, simplified and documented processes
- Satisfying compliance requirements eg. SOX
- Develop and drive consistency in reporting
- Implement continuous improvement initiatives
- Provide support on FP&A processes to business users
- Pro-active ownership, logging & status communication of all issues
- Establish action plans in relation to Customer Satisfaction feedback
- Establish End User Training
- Change management
- Build/enhance quality control processes
- Measure, monitor and report performance levels
- Completes varied complex/non-standard tasks
- Works to clearly defined budgetary parameters and targets
Desired Qualifications
- CA/ MBA/CFA/CMA preferred
- High degree of proficiency in usage of Oracle
- Management Reporting Experience
- Experience in Client Interfacing role
- Team handling role
- Experience in Client Interfacing role as well as team handling role would be an added advantage
- Experience in database development and report creation (preferred)
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