Delivery Operations Associate Manager
On-siteMumbai, Maharashtra, India
Job Summary
Lead and manage end-to-end learning content development initiatives, overseeing instructional design, content writing, and multimedia assets to ensure quality and consistency. Review and approve learning content for instructional integrity, accuracy, accessibility, and branding standards while partnering with stakeholders to translate requirements into effective solutions. Manage content production timelines, dependencies, and risks across multiple workstreams, ensuring adherence to Australia-specific accessibility, inclusion, and compliance requirements. Mentor content developers, instructional designers, and QA reviewers to drive continuous improvement through analytics and feedback. Requires 10 to 14 years of experience in Learning & Development, proficiency with LMS/LXP platforms, and strong written editorial capabilities. Must be open to Australian shift timings from 9 am to 5 pm.
Required Qualifications
- 10 to 14 years of relevant years of experience in Learning & Development, instructional design, or learning content roles
- Prior experience leading content development or quality review teams
- Bachelor's degree in Education, Instructional Design, Learning Sciences, Communications, or related field
- Must be open to Australian shift timings: (9 am to 5 pm) Australian time
- Strong knowledge of instructional design principles and adult learning methodologies
- Experience in managing digital learning content (eLearning, virtual, blended formats)
- Proficiency with LMS/LXP platforms and content authoring tools
- Understanding of accessibility standards (WCAG) and inclusive learning practices in Australia
- Stakeholder management and content governance skills
- Strong written, review, and editorial capabilities with attention to detail
- Ability to manage multiple projects in a fast-paced, global delivery environment
Desired Qualifications
- Experience working with global or regional stakeholders preferred
- Post-graduate qualification or certification in Learning & Development or Instructional Design is desirable
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