Delivery Manager (Total Rewards)
$138,100–$222,500 year
On-siteHanover, Maryland, United States
Job Summary
Own the end-to-end delivery roadmap for Oracle Fusion modules spanning Global Payroll, Benefits, Absence Management, and Workforce Compensation. Manage the full delivery lifecycle including requirements gathering, configuration, testing, deployment, and post go-live support for enhancements and defect resolution. Evaluate quarterly releases, patches, and new features with minimal disruption while translating business requirements into functional specifications. Serve as the primary technology delivery liaison to Product Management and Business Leadership, leading governance forums and acting as an escalation point for risks and dependencies. Manage a team led by 2 IS Managers, providing direction, coaching, and performance oversight. Coordinate with Oracle, systems integrators, and vendors to own SLAs and ensure reliable data exchange. Evaluate and pilot Oracle Fusion's native AI and machine learning capabilities to improve service delivery and reduce manual effort. Approve budgets and operational expenditures while establishing cost-of-service models to maximize ROI.
Required Qualifications
- Bachelor's degree in Human Resources, Information Systems, Business, or a related field, or equivalent professional experience
- 7+ years of experience in HRIS/HR technology delivery
- 3+ years working directly with Oracle Fusion Cloud HCM
- Hands-on experience with Oracle Fusion Global Payroll, Benefits, Absence Management, and Compensation modules
- Demonstrated experience managing global, cross-functional technology delivery programs
- Working knowledge of SDLC and Agile delivery methodologies
- Understanding of data privacy, security, and regulatory compliance requirements related to global payroll and benefits
- Strong delivery and program leadership capabilities with the ability to manage multiple concurrent initiatives
- Strong stakeholder management skills, with proven success partnering with Product Management and Business Leadership
- Excellent communication skills with executive presence; ability to translate complex technical concepts for business audiences
- Advanced analytical and problem-solving skills
- Strong financial acumen related to delivery execution, budgeting, and forecasting
- Ability to influence across organizational and functional boundaries
- Manage a team led by 2 IS Managers
- Required in office 4 days a week out of our headquarters in Hanover, MD
Desired Qualifications
- Evaluate and pilot Oracle Fusion's native AI and machine learning capabilities (e.g., intelligent document recognition, anomaly detection, AI-assisted case resolution) across Payroll, Benefits, Absence, and Compensation processes
- Partner with Product and Business Leadership to identify AI-driven opportunities to improve service delivery, reduce manual effort, and enhance the employee experience
- Stay current on Oracle's AI roadmap and emerging generative AI capabilities within Fusion Cloud, assessing fit for the Total Rewards portfolio and incorporating viable use cases into the Evolve roadmap
- Plans and develops the people organization through coaching and mentoring, succession planning, and proactive identification of resource gaps for a team of direct and indirect reports
- Establishes a clear cost-of-service model and drives business cases for taking cost out of transactional processes through automation or AI
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