Delivery Manager
On-siteAmman, Amman, Jordan
Job Summary
Oversee end-to-end software delivery for Oracle APEX-based insurance and enterprise applications, managing budgets, resources, and schedules across customer, product, development, QA, and implementation teams. Lead and mentor delivery team leads and developers while coordinating scope, dependencies, and risks to ensure adherence to SLAs and contractual commitments. Build strong client relationships through status reporting, dashboards, and steering meetings, facilitating alignment from requirements through post-go-live support. Monitor progress, resolve escalations, and implement continuous improvement practices to maintain quality standards.
Required Qualifications
- Bachelor's degree in computer science, Software Engineering, Information Systems, Computer Engineering, or a related technical field.
- Project management education or equivalent professional training is a must.
- 10-12 years of experience in software delivery management, implementation management, project management, or customer-facing technology delivery.
- Previous experience in managing multiple teams across the SDLC in Waterfall and Agile environments.
- Eligible to work in Jordan.
Desired Qualifications
- Previous experience in the insurance field is a plus.
- PMP, PRINCE2, Agile/Scrum, or equivalent certification is preferred.
- ITIL Foundation certification is preferred.
- Training in customer communication, risk management, UAT, and release governance is preferred.
- Knowledge of Oracle APEX product delivery lifecycle and implementation concepts, and Oracle Forms and Reports delivery lifecycle and implementation concepts.
- Experience with project planning, scope management, risk management, issue tracking, and stakeholder communication.
- Working knowledge of SQL/PLSQL, system integrations, application testing, deployment processes, and production support.
- Knowledge of UAT, go-live readiness, cutover planning, and handover practices.
- Experience with customer-facing communication, reporting, governance, and escalation management.
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