Delivery Manager
HybridMexico City, Mexico City, Mexico
Job Summary
Lead delivery teams and manage quality services within a contractual framework, ensuring customers receive top-notch support. Align solutions with evolving business needs by proposing and implementing tailored IT services that exceed expectations. Provide swift support for troubleshooting incidents, problems, changes, and escalations in malfunctioning services, operations, software, or equipment. Empower field engineers, technicians, system administrators, and subject matter experts to deliver, manage, maintain, and deploy IT services effectively while collaborating with Delivery Partners, Architects, and SREs to co-create, design, and maintain reliable systems.
Required Qualifications
- 5+ years of experience leading delivery teams and quality services to customers
- Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors
- Experience in leading teams through incident, problem and change management, as well as root cause analysis
- Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes
- AIOps hands-on knowledge
- automation and innovation-oriented mindset
- Well versed for direct and constant interaction with the customer
Desired Qualifications
- Bachelor's degree
- Six Sigma, PMP, and/or ITIL certifications
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