Delivery Manager
Hybrid · Lima, Lima Province, Peru
Job Summary
Delivery Manager role leading delivery teams to ensure high-quality IT services within a contractual framework. You will partner with Delivery Partners, work with SREs, and guide field engineers, technicians, system admins, and product support to deliver, manage, maintain, and deploy IT services. The role emphasizes customer success, incident/problem/change management, root-cause analysis, and proactive service improvements, with a hybrid work arrangement in Lima, Peru. You will collaborate with architects and other senior engineers to design, deploy, and maintain reliable systems, drive optimization, and ensure positive outcomes for customers under a dynamic, hybrid-friendly culture.
Required Qualifications
- 5+ years of experience leading delivery teams and quality services to customers
- Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors
- Experience in leading teams through incident, problem and change management, as well as root cause analysis
- Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes
- AIOps hands-on knowledge, automation and innovation-oriented mindset
- Well versed for direct and constant interaction with the customer
- Sympathetic and empowering delivery resource manager, fostering growth
- Bachelor's degree (preferred)
- Six Sigma, PMP, and/or ITIL certifications (preferred)
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