Delivery Lead Telco (SSR)
HybridLima, Lima Province, Peru
Lima, Lima Province, PeruHybridFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Coordinate daily delivery operations, manage candidate onboarding and offboarding, and validate operational metrics for client contracts. Define strategies to optimize capacity, costs, and efficiency while monitoring satisfaction for both clients and professionals. Directly engage with stakeholders to manage expectations, resolve incidents, and prioritize requirements against delivery goals. Lead 1:1 meetings, evaluate team performance, and oversee certification, invoicing, and control closure processes. Ensure continuous improvement and alignment with strategic project objectives.
Required Qualifications
- Profesionales de la carrera de Sistemas o afines
- Experiencia de 3 a 5 años en roles similares: coordinación, operaciones, delivery lead, PMO o gestión de equipos
- Experiencia gestionando proyectos estratégicos cumplimiento de entregas y control de capacidad
- Experiencia comunicándose con clientes y gestionando expectativas
- Habilidad para coordinar procesos de selección y gestión de talento
- Comunicación efectiva y manejo de stakeholders (indispensable)
Desired Qualifications
- Manejo de herramientas de seguimiento y gestión: Jira, Trello, aplicaciones IA. (deseable)
- Conocimiento de herramientas de productividad: Excel avanzado, Power BI (deseable)
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