Delivery Lead Manager
On-siteBengaluru, Karnataka, India
Job Summary
Manage end-to-end recruitment services under the client account, overseeing workforce planning, sourcing, screening, and onboarding across multiple locations. Lead and influence RPO operational activities, including dashboard delivery, HRIS management, vendor oversight, and SLA/OLA measurement. Meet contractual metrics for Talent Acquisition delivery while managing the overall operations budget to ensure cost-to-serve targets and project financial goals. Represent Accenture to Senior Leadership, mentor operations managers, and drive process improvement initiatives to enhance performance. Ensure smooth project transitions within 90 days of go-live and resolve client escalations with urgency.
Required Qualifications
- 13 to 18 years of experience
- Knowledge of Recruitment operations
- Experience in RPO (Recruitment Process Outsourcing) delivery
- Proven record of managing large team in RPO
- Knowledgeable on HRO - Work force Data Admin and Recruitment
- Experience in handling non-It roles
- Good client management experience
- Managed or been actively part of transition of new process
- Good understanding of Operational Excellence methodologies
- Actively participated in process improvement programs and initiatives or sponsored them
- Ability to meet or exceed primary and secondary metrics as defined contractually in the client agreement
- Ability to manage day to day client interactions and communications representing Accenture in front of client Senior Leadership
- Ability to manage overall operations budget and maintain cost to serve
- Ability to ensure meeting project financial targets and operating at optimal level within budget
- Ability to mentor and develop operations managers
- Ability to develop and deploy process improvement initiatives and process optimization projects
- Ability to provide overall direction to projects to ensure smooth operations
- Ability to handle client issues with utmost urgency and care
- Ability to participate in various strategy and tactical sessions
- Ability to provide overall operational direction to support the strategy and vision of the organization
- Ability to complete transition of new projects smoothly in conjunction with Mobilization and Transition team
- Ability to ensure stable/capable operations within 90 days of go live
- Ability to lead Operational Excellence initiatives within the Service Delivery Organization
- Ability to create Sourcing & Screening strategy for different regions & levels of hiring
- Ability to utilize Reporting tools to determine root cause performance issues
- Ability to work directly with Operations team to address issues
- Ability to provide guidance to organization to stay on course or make course corrections
- Ability to support OADM in management of all client relationship globally
- Ability to handle issue escalation and resolution
- Ability to create partnership
Desired Qualifications
- Firm understanding of Challenges and complexities of global RPO
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