Delivery Lead Manager
On-site · Navi Mumbai, Maharashtra, India
Navi Mumbai, Maharashtra, IndiaOn-siteFull TimeSenior LevelNot SpecifiedEnterprise
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Enterprise
Job Summary
Delivery Lead Manager at Accenture to manage the team and client stakeholder relations, maintain SLA/KPI performance, lead end-to-end Order to Activate lifecycle, coordinate with Sales/Network/Vendors, and drive provisioning workflows using systems like ServiceNow, Amdocs, and Netcracker. Requires telecom product expertise (MPLS, DIA, SD-WAN, Voice, Wireless), strong network fundamentals, order management experience, data analysis skills, KPI/SLAs, and team leadership.
Required Qualifications
- Any Graduation
- 13 to 18 years of experience
- Telecom products: MPLS, DIA, SD-WAN, Voice, Wireless
- Network fundamentals: IP, VLANs, bandwidth, routing concepts
- Order Management & Provisioning systems (Amdocs / Netcracker / ServiceNow)
- Strong understanding of activation workflows
- Excel / data analysis (validation & reconciliation)
- KPIs: Order cycle time (TAT), Fallout rate, First-time-right activation %, Rework reduction
- ServiceNow Order Management
- Inventory systems exposure
- Understanding of network configurations (read-level)
- Automation mindset (workflow improvement)
- Lead a team with reporting into senior stakeholders and Accenture leadership
- Lead the internal and external suppliers
- Responsible of KPIs, SLAs and reporting dashboard for senior leadership and stakeholders
- Lead the transformation using the Agentic AI
- Manage end-to-end Order to Activate lifecycle
- Validate customer orders for technical & commercial feasibility
- Coordinate with Sales, Network, Field Operations, and Vendors
- Configure services via provisioning systems
- Track order fallout and drive resolution
- Ensure billing readiness and clean handover to Assurance
- Maintain activation SLAs and documentation
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