Delivery Director, Miracloud Implementations
RemoteUnited States
Job Summary
Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met. Own customer success throughout implementations by building trusted relationships with enterprise stakeholders and representing MiraCloud in executive-level discussions and delivery escalations. Establish, scale, and continuously improve MiraCloud's project management practice, delivery governance, and implementation standards while leading and coaching Project Managers to foster a culture of accountability. Ensure delivery performance, resource utilization, and profitability align with contractual commitments and business objectives. Partner closely with Customer Success teams and executive stakeholders to support sustainable growth and delivery excellence across global engagements.
Required Qualifications
- 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions
- Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations
- Proven success managing enterprise-scale customer implementation, transformation, or managed services programs
- Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes
- Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments
- Strong executive-level stakeholder management, customer relationship management, and communication skills
- Existing authorization to work in the United States
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