Delivery Centre Director Philippines
HybridTaguig, Metro Manila, Philippines
Job Summary
Own and evolve the Philippines Delivery Centre operating model across professional services, managed services, and engineering to ensure scalable processes and consistent delivery standards. Lead operational performance, manage SLAs, handle escalations, and drive continuous service improvement while maintaining enterprise-level technical quality and security. Scale the team by building talent strategies, mentoring leaders, and overseeing hiring for engineering and operations roles. Ensure seamless integration with US, UK, and European colleagues as an equal partner in a multishore delivery model, providing 24/7 global coverage through follow-the-sun operations. Report to the Chief Delivery Officer and align with global strategy to eliminate operational silos. Spend regular quality time on-site for collaboration and client meetings within a hybrid model.
Required Qualifications
- Proven experience leading and scaling an existing multi-disciplinary delivery team, spanning professional services, managed services, and engineering, rather than building one from scratch
- Deep experience building the operational rigour, governance, and processes needed to run a delivery centre reliably at scale
- Strong background across technology delivery. Understands engineering at a practitioner level, knows what best-in-class looks like, and can evaluate architectural decisions and distinguish good from great
- Familiarity with professional services and managed services delivery models, including SLAs, engagement lifecycles, and client escalation management
- Experience leading teams across more than one function, engineering, delivery, and operations, and building a consistent quality bar across all of them
- Proven experience working in an international environment for international clients, integrating distributed teams across time zones and cultures
- Fluent English
- The ability to inspire, develop, and retain top talent across disciplines. Develops future leaders, not just manages headcount. Sets the tone for a culture of excellence
- Must be able to spend regular quality time on site (at our offices or a client location) for collaboration sessions, customer meetings, and internal workshops
Desired Qualifications
- Experience scaling delivery centres in the Philippines or the wider APAC region
- Existing network within the Philippines technology and delivery community
- Cloud certifications or experience (Google Cloud, AWS, or Azure)
- Commercial acumen and experience supporting business development
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