Delivery Architect
RemotePalo Alto, California, United States or Canada
Job Summary
Set the architectural vision and roadmap for your Centers of Excellence, ensuring continuity across the engagement lifecycle and acting as the primary reference for solution direction. Shape the transition from sales to delivery by defining solution intent and kickoff direction, then partner with the Technical Program Manager to align milestones, dependencies, and service-level commitments. Lead solution design and feasibility checks, contributing technical content to Statements of Work and clearing architectural blockers for the Technical Lead. Build trusted relationships with executive stakeholders to navigate complex environments, while creating reusable assets and mentoring team members to scale delivery capabilities.
Required Qualifications
- 8+ years of experience in technical consulting, solutions architecture, or delivery leadership
- 5 years with a Master's degree
- Real delivery grounding
- Track record of shaping and directing complex, multi-workstream engagements
- Experience working closely with program management on plan and governance
- Experience guiding customers through significant technology and process change
- Experience with change-management strategy
- Experience mentoring consultants or architects
- Experience knowing when to bring in deep specialists
- Experience delivering enterprise Atlassian solutions
- Experience with security, access-control, and governance requirements at scale
- Strength in Enterprise Service Management: Jira Service Management, ITIL, change management, incident and problem management
- Strength in Delivery Governance: program and engagement governance, service-level frameworks, escalation management, milestone and dependency management across workstreams
- Strength in Enterprise Strategy & Planning: Jira Align, Focus, Advanced Roadmaps
- Strength in World-Class Software Development: Jira Software, Bitbucket, CI/CD, DevOps, Scaled Agile
- Strength in Cloud Migration: Atlassian Cloud, JCMA, CCMA, Teamwork Foundation
- Strength in AI & the System of Work: Atlassian Rovo adoption, agentic workflows, and analytics
- Relevant certifications in Enterprise Architecture, ITIL Expert, SAFe, DevOps, Prosci Change Management, or program/delivery management (PMP, PRINCE2, MSP)
- Multiple Atlassian Certifications (ACP, Atlassian Certified Master)
- Accountability: owning the roadmap and architectural direction and making decisions calmly and decisively
- Direction: turning ambiguity into a clear roadmap and solution shape
- Stakeholder trust: being credible with senior people across IT, operations, security, and the business
- Strategic thinking: designing and articulating multi-year architectures tied to business outcomes
- Communication: being clear and candid and making an honest, compelling case for change
- Architecture: deep knowledge of Atlassian integrations, cloud architecture (AWS, Azure), SSO and identity management, APIs, and web technologies
- Collaboration: working cleanly alongside the Technical Program Manager, the Technical Lead, and the Account Manager, and with the customer's own teams
- Hybrid/remote work arrangement
- Preference for candidates based locally to the country's office
- Ability to collaborate with the Account Manager who owns the relationship and commercials
- Ability to collaborate with the Technical Program Manager who owns the plan and governance
- Ability to collaborate with the Technical Lead who owns the build
- Ability to work with the Account Manager who owns the commercial close and renewal
Desired Qualifications
- Master's degree (alternative to 8 years experience)
- Multiple Atlassian Certifications (ACP, Atlassian Certified Master) are highly desirable
- Experience mentoring Solution Architects, Delivery Leads, and consultants
- Building profile in the Atlassian Community, at conferences, and through publishing
- Contribution to ServiceRocket's IP through webinars, demonstrations, and content that incorporates AI, Atlassian Rovo, analytics, and System of Work thinking
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