Deli Manager
On-siteChandler, Arizona, United States
Job Summary
Direct the service deli operation by supervising personnel, managing inventory levels, and ensuring compliance with food safety and sanitation standards. Conduct daily inspections of all sections to maintain product quality, freshness, and code date standards while controlling shrink and expenses. Handle customer relations, resolve complaints, and assist with special orders, making product suggestions and engaging in suggestive selling. Schedule associates for adequate coverage, monitor performance, and report observations to the Store Director. Complete daily logs, purchase reports, and sales paperwork accurately. Comply with federal, state, and local retail labeling laws and emergency procedures. Work nights, early mornings, weekends, and holidays with variable hours.
Required Qualifications
- Strong communication skills
- Good leadership and interpersonal skills
- Proven ability to manage people
- Ability to maintain composure in dealing with customers and co-workers
- Ability to work quickly
- Knowledge of employment laws and workplace practices
- Good understanding of Company practices and Service Deli Department policies and procedures
- Ability to judge and react to business activity
- Knowledge of product variety
- Bakery standards
- Perishability
- Food safety
- Safety and sanitation procedures
- Department policies
- Knowledge of basic mathematics
- Weights and measures
- Knowledge of taste
- Knowledge of content
- Knowledge of perishability of products
- Knowledge of safety and sanitation procedures
- Knowledge of department policies
- Knowledge of profit and loss
- Good attendance
- Ability to lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs
- Ability to bend, stoop and reach frequently and occasionally climb ladders
- Ability to push and pull fully loaded hand trucks, six-wheel carts and pallet jacks
- Ability to perform repetitious arm movement to decorate, prepare and package
- Manual dexterity
- Good eye-hand coordination
- Ability to operate kitchen utensils
- Mental alertness
- Ability to operate computer software
- Ability to use electronic ordering devices
- Ability to order products
- Ability to plan sales
- Ability to input inventory
- Ability to schedule
- Ability to print
- Ability to utilize cleaning supplies and equipment
- Ability to utilize safety cutters and knives
- Ability to use latex
- Ability to use heat resistance
- Ability to work nights
- Ability to work early mornings
- Ability to work weekends
- Ability to work holidays
- Ability to handle exposure to potential hazards with respect to cooking procedures, equipment and work aids
- Ability to handle exposure to water and cleaning agents
- Ability to handle exposure to approximately 400 degrees Fahrenheit while cooking products
- Ability to handle exposure up to 140 Fahrenheit while handling products in hot cases
- Ability to handle exposure to 35 Fahrenheit while handling products in cold cases
- Ability to handle exposure to 28 Fahrenheit while handling products in cooler
- Ability to handle exposure to -20 Fahrenheit while handling products in freezer
- Ability to work in a temperature-controlled store environment
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