Default Services Manager
HybridFort Worth, Texas, United States
Job Summary
Develop and execute the overall default servicing strategy, overseeing the end-to-end default lifecycle from early-stage delinquency through asset resolution. Lead department leaders across collections, loss mitigation, foreclosure, bankruptcy, claims, and REO while establishing performance objectives and KPIs. Direct loss mitigation programs, foreclosure timelines, and bankruptcy processes to ensure compliance with CFPB, RESPA, FDCPA, and investor guidelines. Partner with Compliance, Legal, and Risk teams to manage audit responses and regulatory exams, leveraging analytics to drive decision-making and operational efficiency. Provide executive-level reporting to senior leadership and sponsor digital transformation initiatives to enhance scalability.
Required Qualifications
- Experience managing high-volume, multi-state default portfolios
- Strong background in regulatory exams
- Familiarity with digital servicing tools and borrower engagement platforms
- Ability to lift small office items (e.g., files, documents, laptops) up to 10–15 pounds, if necessary
- Ability to communicate effectively via phone and video conferencing (hearing and speaking clearly)
- Ability to view computer screens for extended periods of time
- Maintains regular and punctual attendance to support business operations and ensure reliability in meeting departmental needs
Desired Qualifications
- Experience with mortgage servicing systems (e.g., MSP, Sagent, or equivalent)
- Proficiency in reporting tools and data analytics platforms
- Advanced knowledge of default reporting, KPIs, and performance metrics
- Six Sigma, Lean, or process improvement certification
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