Default, Acctg&Combined Svcs
$45,760–$60,320 year
On-siteRichmond, Virginia, United States
Job Summary
Process routine Consumer Default transactions, including monetary and non-monetary activities, document imaging, and mail handling. Provide customer service via inbound/outbound calls and written correspondence while maintaining accurate logs, system notes, and dual control tasks. Complete daily workflow queues to meet service level agreements and regulatory requirements. Communicate with leadership and external partners regarding inventory, deadlines, and quality escalations. Meet established production and quality metrics under pressure to reduce risk and losses associated with collection, repossession, or remarketing functions.
Required Qualifications
- High school diploma or equivalent
- Some financial services or customer related experience
- Basic computer applications, such as Windows Operating System and Microsoft Office software products and data entry skills for efficiency
- Strong verbal and written communication skills
- Ability to work in an area governed by production standards and work under pressure to meet critical deadlines
- Effective problem identification and resolution skills
- English (Required)
- 1st shift (United States of America)
Desired Qualifications
- General working knowledge of the various workflow phases of Consumer Default
- Experience in financial service industry
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