Dedicated Customer Escalation Manager- West Midlands
$38,000–$38,000 year
On-siteBirmingham, England, United Kingdom
Job Summary
Own escalated sites by producing comprehensive treatment plans, assessing work quality, and creating programmes to ensure properties remain pest-free and effectively proofed. Serve as the first point of contact for internal and external stakeholders, resolving pest problems through a hands-on approach while leading presentations and site meetings to drive expected standards. Root cause analysis and problem-solving are central to reducing ongoing pest issues across customer estates. This autonomous role offers full engagement with the Senior Management Team, supporting major retail and food brands in Birmingham, Coventry, and Worcester.
Required Qualifications
- Full valid driving licence
- Higher level Industry Qualification (BPCA Certificated Advanced Technician/RSPH Level 3 in Pest Management)
- Proven experience working in Pest Control
- Good standard of written English
- Excellent analytical skills and experience in problem solving/root cause analysis
- Self-motivated, proactive and forward thinking
- Confident communicator both written and oral
- Negotiation skills
- Presentation skills
Desired Qualifications
- 2 years experience in servicing a food retailer
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