Dedicated Coordinator
$41,600–$72,800 year
On-siteDenver, Colorado, United States
Job Summary
Handle incoming customer calls for service dispatching, tracking, scheduling, and status updates while entering and modifying site information. Create and dispatch work orders for planned maintenance, complete service agreements, and provide service quotes with supervisor assistance. Procure parts and materials, administer technician check-in/checkout processes, and monitor follow-up on all work orders. Schedule monthly maintenance accounts and ensure timely communication with customers and sub-contractors. Establish customer satisfaction procedures and provide feedback to senior management. Create reports and perform other duties as requested. Requires exceptional telephone skills, strong Excel and Outlook proficiency, and at least one year of service dispatch experience.
Required Qualifications
- Exceptional telephone and personal customer service skills and ability to work under pressure
- Excellent Microsoft Outlook, Excel, and Word skills
- Solid organizational skills and the ability to handle multiple projects tasks simultaneously
- Excellent attention to detail
- Strong verbal, written and interpersonal communication skills
- Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
- Shows initiative regularly engages in proactive behavior and looks for opportunities
- Strong ability to facilitate a collaborative working environment for customers and team members
- Minimum 2 years office admin and customer service experience
- High school diploma or GED equivalent
- At least 1 year experience in service dispatch and customer service
- Fire and life safety industry knowledge
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