Debt Settlement Specialist - MI
$37,440–$41,600 year
On-siteFarmington Hills, Michigan, United States
Job Summary
Conduct outbound calls to Debt Settlement Agencies and consumers regarding account resolution opportunities. Negotiate settlement arrangements within established guidelines and authorization limits. Manage incoming and outgoing communications through email, consumer portals, and telephone interactions. Respond professionally and promptly to inquiries from stakeholders. Review account information and assess available resolution options based on established policies. Accurately document communications, settlements, and account activity within the Firm's systems. Identify communication trends, recurring issues, and opportunities for process improvement. Ensure all interactions comply with applicable laws, regulations, client requirements, and Firm policies. Deliver exceptional customer service while balancing productivity, quality, and compliance expectations.
Required Qualifications
- High school diploma or equivalent
- Strong written and verbal communication skills
- Excellent customer service and interpersonal skills
- Ability to negotiate effectively and professionally
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
- Ability to work collaboratively within a team environment while maintaining individual accountability
- Background check
- Drug screening
Desired Qualifications
- Prior collections, customer service, call center, account resolution, negotiation, or debt settlement experience
- Experience communicating with consumers regarding payments, settlements, or account resolution
- Familiarity with collection laws, regulations, and compliance requirements
- Experience working with email-based customer support and account management
- Familiarity with collection management platforms and legal case management systems, including Cogent
- Strong negotiation and conflict resolution skills
- Professional and confident communication style
- Ability to build rapport and maintain productive business relationships
- Sound judgment and decision-making abilities
- Strong attention to detail and accuracy
- Self-motivated with a results-oriented mindset
- Ability to adapt to changing priorities and departmental needs
- Commitment to providing exceptional service while maintaining compliance standards
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