Debt Recovery Agent
$14,560–$14,560 year
On-siteHinesville, Georgia, United States
Job Summary
Conduct outbound calls to customers with past-due accounts to discuss payment options and negotiate repayment plans and settlements. Review and analyze account histories to identify overdue payments, determine recovery strategies, and offer empathetic solutions to customers experiencing financial hardship. Accurately document all customer interactions, update account information in the system, and educate customers on payment options, account status, and consequences of non-payment. Ensure full compliance with company policies, procedures, and regulatory requirements while escalating unresolved or complex issues to the appropriate department. Meet or exceed individual and team performance goals, maintain a high level of accuracy and efficiency in account handling, and participate in ongoing training to enhance recovery techniques.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent required
- Excellent organizational, written, and verbal communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Familiarity with Windows OS
- Highly reliable with strong attendance and punctuality
- Strong problem-solving, conflict resolution, and negotiation skills
- Customer service-oriented: empathetic, responsive, patient, and conscientious
- Ability to multi-task, self-manage, and stay focused in a fast-paced environment
- Team-oriented with excellent interpersonal skills
- Comfortable working in an environment where change and ambiguity are common
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
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