Debt Recovery Agent
$14,560–$14,560 year
On-sitePembroke, Georgia, United States
Job Summary
Make outbound calls to customers with past-due accounts to discuss payment options and negotiate repayment plans or settlements. Review and analyze account histories to identify overdue payments, then offer empathetic solutions for customers experiencing financial hardship. Accurately document all interactions and update account information in the system while educating customers on payment options and consequences of non-payment. Ensure full compliance with company policies, procedures, and regulatory requirements. Escalate unresolved or complex issues to the appropriate department and meet or exceed individual and team performance goals.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent required
- Excellent organizational, written, and verbal communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Familiarity with Windows OS
- Highly reliable with strong attendance and punctuality
- Strong problem-solving, conflict resolution, and negotiation skills
- Customer service-oriented: empathetic, responsive, patient, and conscientious
- Ability to multi-task, self-manage, and stay focused in a fast-paced environment
- Team-oriented with excellent interpersonal skills
- Comfortable working in an environment where change and ambiguity are common
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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