Debt Recovery Agent
$14,560–$14,560 year
On-siteMidway, Georgia, United States
Midway, Georgia, United StatesOn-siteFull Time$14,560–$14,560 yearLarge
Full TimeLarge
Job Summary
Conduct outbound calls to customers with past-due accounts to discuss payment options, negotiate repayment plans and settlements, and offer empathetic solutions for financial hardship. Review account histories to identify overdue payments, determine recovery strategies, and educate customers on payment options and consequences. Accurately document all interactions, update system information, and escalate unresolved issues while ensuring full compliance with policies and regulatory requirements. Meet performance goals and participate in ongoing training to enhance recovery techniques.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent required
- Excellent organizational, written, and verbal communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Familiarity with Windows OS
- Highly reliable with strong attendance and punctuality
- Strong problem-solving, conflict resolution, and negotiation skills
- Customer service-oriented: empathetic, responsive, patient, and conscientious
- Ability to multi-task, self-manage, and stay focused in a fast-paced environment
- Team-oriented with excellent interpersonal skills
- Comfortable working in an environment where change and ambiguity are common
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Additional Requirements
- All MCI Locations
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