Debt Collections Officer

Debt Collection Officer to join the Finance team in Canada, responsible for managing client credit risk and collecting overdue fees across Canada. Responsibilities include monitoring AR aging, chasing overdue invoices via phone, email, and written communication, leading payment follow-up communications, negotiating payment plans when needed, maintaining records in the group collections tool (cash on time), providing updates on outstanding debts to the finance team, reconciling customer accounts, and collaborating with Sales and Operations to resolve escalated AR issues while ensuring policy compliance. Requires 3+ years in a similar role, and bilingual French-English communication with non-French-speaking clients across Canada. Strong AR process knowledge, negotiation skills, proficiency with accounting systems and Excel, and a proactive, autonomous approach. Hybrid remote work arrangement with a Canada-based office presence is offered.