Debt Collection Specialist
On-siteMuscat, Muscat, Oman
Job Summary
Manage a portfolio of overdue accounts with a strategic and assertive approach to maximize recovery. Initiate contact with customers via telephone, email, and field visits to discuss payment plans and resolve outstanding balances. Evaluate debtor financial situations, propose viable repayment solutions, and negotiate settlements in line with company policies and risk parameters. Coordinate with legal teams on escalated cases requiring litigation. Maintain compliance with Omani debt collection laws, Central Bank of Oman guidelines, and internal procedures while updating records in the debt management system and preparing performance reports. Requires 2–5 years of experience in financial services, fluency in Arabic and English, and a diploma in finance or related fields.
Required Qualifications
- 2 - 5 years of experience in debt collection or credit control
- Proven track record in financial services, banking, or insurance industries
- Deep understanding of local regulations regarding financial recovery and customer rights
- Excellent interpersonal, communication, and negotiation skills
- Ability to handle difficult conversations professionally and tactfully
- Strong documentation and reporting abilities
- Familiarity with debt management platforms and CRM tools
- Fluent in Arabic and English (written and spoken)
- Diploma in Finance, Business Administration, Accounting, or a related field
Desired Qualifications
- Additional certification in Credit Management, Risk Control, or Financial Recovery
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