Dealing Services Agent

Dealing Services Agent at AJ Bell responsible for supporting customers by phone, email and secure message to place and execute trades while delivering high levels of customer service. Role involves handling inbound communications, adhering to SLAs and compliance policies, and participating in a structured training programme with ongoing support. Opportunities for career development and professional qualifications. Requires strong customer service skills, clear written and verbal communication, competence with Word, Excel and Outlook, ability to work under pressure, and a 40-hour week with a Monday–Friday rota in a hybrid office environment in Manchester. Hybrid working model with initial in-office immersion and ongoing collaboration with the team.