Dealership Service Advisor

Manage a team of automotive service professionals to ensure high employee morale and customer satisfaction while maintaining profitability. Oversee day-to-day operations of the service department, ensuring repairs and maintenance tasks are completed in a timely manner. Mentor employees on best practices for improving sales and customer service techniques. Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records. Address customer inquiries and handle required documentation. This role supports Tower Auto Sales, a family-run dealership serving the Schenectady community for over 35 years, fostering growth and teamwork.