Dealer Success Manager - Cleveland, OH
$109,900–$125,400 year
On-siteCleveland, Ohio, United States
Job Summary
Partner with Area Sales Managers and Product Owners to develop cohesive market strategies and execute unified sales goals for the Navigator Platform. Drive customer adoption and retention by providing subject matter expertise, conducting in-market dealership visits, and managing the seamless setup and training lifecycle. Own ROI conversations and troubleshoot technical issues to ensure dealers maximize technology value. Collaborate with POD counterparts to strategize and achieve superior sales outcomes while fostering relationships across multiple organizational levels. This role involves up to 50% travel within the Cleveland, OH metro area.
Required Qualifications
- High School diploma, GED or equivalent certification
- At least 1 year of experience in Process Management
- At least 1 year of experience in Relationship management
- Must be able to effectively communicate and influence partners across the company and across multiple levels of the organization
- Strong analytical skills
- Attention to detail
- Ability to adapt to a dynamic agile environment
- Customer-centric individual who can excel at training/driving tool adoption
- Ability to deeply understand the product and troubleshoot a number of technical issues quickly
- Must be able to lift 50 lbs
Desired Qualifications
- Bachelors Degree
- 2+ years of experience in Process Management
- 2+ years of experience in Relationship management
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