Dealer Success Manager
$109,900–$125,400 year
On-siteColumbus, Ohio, United States
Job Summary
Partner with Area Sales Managers and POD team members to develop cohesive market strategies and execute unified sales goals for the Navigator Platform. Own the customer adoption and retention lifecycle by driving process improvements, providing subject matter expertise, and conducting frequent in-market visits to foster relationships. Execute specialized expertise during initial pitches, manage seamless setup and expert training, and lead strategic Return on Investment conversations to maximize dealer value. Travel up to 50% within the Columbus, OH metro area. This role supports Capital One's technology and relationship evolution, requiring a disciplined sales professional skilled in process improvement and cross-organizational influence.
Required Qualifications
- High School diploma, GED or equivalent certification
- At least 1 year of experience in Process Management
- At least 1 year of experience in Relationship management
- Must be able to effectively communicate and influence partners across the company and across multiple levels of the organization
- Strong analytical skills
- Attention to detail
- Ability to adapt to a dynamic agile environment
- Customer-centric individual who can excel at training/driving tool adoption
- Ability to deeply understand the product and troubleshoot a number of technical issues quickly
- This position will be traveling up to 50% within the metro area of Columbus, OH
Desired Qualifications
- Bachelors Degree
- 2+ years of experience in Process Management
- 2+ years of experience in Relationship management
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