Dealer Success Manager
$109,900–$125,400 year
On-siteRichmond, Virginia, United States
Job Summary
Partner with Area Sales Managers and Product Ownership teams to develop cohesive market strategies and execute unified sales goals for the Navigator Platform. Drive customer adoption and retention by providing subject matter expertise, conducting ROI conversations, and owning the seamless setup and training lifecycle for auto dealers. Execute the customer enablement cycle through frequent in-market visits to foster relationships, while troubleshooting technical issues and driving process improvements aligned with the Capital One Sales Process. Collaborate on initial pitches and closing techniques to expand the platform's footprint. Travel up to 50% within the Richmond, VA metro area.
Required Qualifications
- High School diploma, GED or equivalent certification
- At least 1 year of experience in Process Management
- At least 1 year of experience in Relationship management
- Must be able to effectively communicate and influence partners across the company and across multiple levels of the organization
- Strong analytical skills
- Attention to detail
- Ability to adapt to a dynamic agile environment
- Customer-centric individual who can excel at training/driving tool adoption
- Ability to deeply understand the product and troubleshoot a number of technical issues quickly
- This position will be traveling up to 50% within the metro area of Richmond, VA
Desired Qualifications
- Bachelors Degree
- 2+ years of experience in Process Management
- 2+ years of experience in Relationship management
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