Dealer Relationship Manager - West Michigan
Hybrid · Grand Rapids, Michigan, United States
Job Summary
The Dealer Relationship Manager oversees an assigned West Michigan territory of Stellantis OEM dealerships to drive indirect auto finance activity, including retail installment contracts, leases, commercial fleet opportunities, and floor plan leads. Serves as the primary contact for dealership relationships, delivering staff training to increase application and contract volume, and conducting sessions on SFS credit guidelines to optimize approvals. Builds and maintains strong working relationships with dealership personnel, collaborates with credit and funding to address contract issues and improve funding efficiency, and monitors market trends and dealer performance to identify opportunities and challenges. Maintains thorough documentation, participates in weekly sales calls, and protects sensitive consumer information. Requires in-market travel (approximately 80%), with remote/hybrid work arrangements and frequent in-dealership activity.
Required Qualifications
- Minimum 2 years of experience as an underwriter for retail, small business, lease, or commercial lending, or as a DRM for a captive, bank, or finance company in the automotive indirect lending industry
- Completion of the Dealer Centered Selling Certification program is required upon hire for the Dealer Relationship Manager role
- Education: High School Diploma, GED or equivalent
- Skills Required: Functional knowledge of retail automotive operations, including sales finance and dealership management; Proven ability to review and analyze credit within a lending environment; Demonstrated capability to develop and maintain effective business relationships; Strong communication and interpersonal skills; Comprehensive understanding of sales principles and best practices; Skilled in analyzing data and market trends to support strategic decision-making
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