DDP Customer Engineer II
On-siteYokkaichi, Mie, Japan
Job Summary
Collaborate with Senior Field Service Engineers to install, maintain, and upgrade customer equipment while performing preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Apply digital analytics for troubleshooting and use basic diagnostic techniques to assess equipment and address technical issues under guidance. Coordinate directly with customers to ensure smooth operations and exceptional service. This role requires extensive walking, standing, and working in tight spaces within clean rooms, including lifting up to 35 lbs. and using various hand and power tools. A valid driver's license and passport are required for potential travel.
Required Qualifications
- Completion of an Associate degree, military technical training, field service experience, or trade certification
- 1–2 years of work experience in customer/field service support, or a related technical field
- Ability to read and interpret electrical and mechanical schematics
- Experience diagnosing and resolving basic technical challenges
- Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
- Familiarity with hand tools and their appropriate usage, including digital multimeters
- Effective written and verbal communication skills
- Basic knowledge of Microsoft Excel, Word, and PowerPoint
- Possession of a valid driver's license and the ability to obtain a passport, if travel is required
Desired Qualifications
- 2–4 years of work experience in customer/field service support, or a related technical field
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