DDD Program Development & Operations Manager (New Jersey))
$52,000–$79,040 year
HybridPrinceton, New Jersey, United States
Job Summary
Develop and execute a phased implementation plan for New Jersey DDD services, establishing operating procedures, intake workflows, and quality-assurance processes. Build the referral network by presenting approved services to support coordination agencies, attending provider fairs, and maintaining a structured referral pipeline. Coordinate participant intake, verify eligibility and authorizations, and assign qualified staff while ensuring all documentation and billing comply with Medicaid and DDD requirements. Recruit, interview, and supervise personnel including DSPs and therapists, managing orientation, training, and performance monitoring. Conduct routine audits of participant files, service records, and claims to prevent billing errors and ensure regulatory compliance. Submit weekly operational reports detailing referrals, admissions, service units, staffing needs, and financial projections to executive leadership. This hands-on startup role requires establishing the program from the ground up, with hybrid work in New Jersey and community travel.
Required Qualifications
- Bachelor's degree in social work, psychology, human services, healthcare administration, business administration or a related field
- At least three years of experience with New Jersey DDD-funded services, Medicaid home- and community-based services, disability services or a closely related human-services program
- Direct knowledge of the New Jersey DDD Supports Program, Community Care Program, Individualized Service Plans, service authorizations and fee-for-service operations
- Experience developing or expanding a human-services program
- Experience with participant intake, staff supervision, service documentation, quality assurance or Medicaid billing
- Ability to interpret policies and convert them into practical operating procedures
- Strong organizational, communication, problem-solving and community-relations skills
- Ability to travel throughout the assigned New Jersey service area
- Valid driver's license and reliable transportation
- Ability to satisfy all required criminal-background, exclusion, licensing and credentialing requirements
Desired Qualifications
- Five or more years of New Jersey DDD provider-agency experience
- Existing professional relationships with New Jersey support coordination agencies and community partners
- Experience successfully starting a DDD service line or increasing participant census
- Experience with Medicaid claims, prior authorizations, electronic visit verification and claim-denial resolution
- Experience preparing for DDD, Medicaid or licensing audits
- Experience recruiting and supervising DSPs and licensed clinicians
- Knowledge of behavioral services, positive behavior supports and person-centered planning
- Experience developing policies, procedures, forms, audits and quality-management systems
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