DCIM Support Specialist
$79,000–$158,000 year
RemoteUnited States
Job Summary
Contribute as the subject matter expert for multiple products and services by responding to and handling complex calls with high-profile customers. Proficiently troubleshoot communication issues involving Modbus, SNMP, and BACnet protocols and manage complex customer matters, escalating to management when necessary. Confer with management to identify training needs based on projected production processes and prepare technical programs for customers and team members, ensuring their implementation. Participate in a scheduled on-call rotation approximately once every two months to provide operational and technical support. Maintain a consistent daily schedule from 9:00 AM to 5:00 PM PT for dedicated support coverage.
Required Qualifications
- Bachelor's degree in Engineering Technology, Computer Science, Electronics, Mechanical Engineering, Electrical Engineering, or HVAC
- 5+ years of experience in Technology, or Controls (BMS, EPMS, Automation), or DevOps
- 1+ year of experience supporting enterprise applications, or databases, or onsite communications equipment, or storage, or data center technology and operations
- Must have a dedicated, quiet workspace and a reliable, high-speed internet connection suitable for daily remote operations
- Must be able to lift 50 lbs
Desired Qualifications
- Windows System Administration skills
- Knowledge of Linux
- Experience with Web technologies (Web Services, IIS, XML, etc.)
- Application Sys Admin
- Basic SQL usage (execute scripts, view tables)
- Knowledge of System permissions
- Located within the Pacific time zone
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