Day Shift - Membership Services Representative (Limerick, Ireland)
On-site · Limerick, Munster, Ireland
Job Summary
Day Shift Membership Services Representative in Limerick, Ireland, delivering world-class member experiences across phone, email, and chat. Troubleshoots hardware, mobile app functionality, and member data insights with empathy and efficiency; identifies opportunities to surprise and delight members through proactive problem-solving and high-touch service. Maintains accurate documentation, supports cross-functional improvements, and meets KPIs for quality, response time, resolution time, and member satisfaction. Requires onsite availability in Limerick, with a hospitality-driven mindset, strong communication skills, quick learning ability, calm professionalism in troubleshooting, and the ability to work across all support channels.
Required Qualifications
- Eligible to live and work in Ireland
- Must be able to work onsite 75% of the working week in the Limerick office
- Availability to work flexible shifts across a Monday–Sunday schedule as our day operating hours run from 7.00am until 10.00pm at night.
- Passionate about delivering a hospitality-driven member experience
- Excellent written and verbal communication skills
- Ability to quickly learn, adapt, and absorb new information in a fast-paced environment
- Ability to remain calm, professional, and solutions-oriented while troubleshooting member concerns
- Proven ability to analyze information, troubleshoot problems, and resolve or appropriately escalate issues
- Positive attitude with strong energy and motivation to perform
- Comfortable working in a high-paced environment and adapting to change
- Highly comfortable in a phone-intensive role (50%+), where voice-based support is one of the core functions of the job
- Demonstrates strong resilience, patience, and active listening skills when supporting members in real time
- This role requires the ability to perform core duties across all support channels
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.