Day Concierge

Conduct front-of-house customer service routines, acting as an ambassador for the brand by interacting enthusiastically with residents, visitors, and colleagues. Answer phone calls and emails politely, respond to complaints with appropriate solutions, and support asset, contract, and risk management routines to ensure tasks are completed efficiently. Maintain meticulous audit trails for compliance, use systems to track health and safety protocols, and ensure adherence to all company rules and data protection obligations. Prioritize the safety of everyone on site while supporting colleagues with wellbeing initiatives and contributing to budget awareness.