Davao SM - Customer Experience Advisor - August 2026

Answer inbound calls for members, assist with inquiries using provided tools, and demonstrate empathy to ensure issue resolution. Answer calls timely with a friendly demeanor, resolve questions via the knowledge management system, and document all inquiries and next steps in the CRM tool. Perform necessary outbound follow-ups to support final resolution and satisfaction. Maintain a professional demeanor while ensuring thorough understanding of situations to address possible scenarios. Ensure primary metrics are met. No work experience required; high school graduate status and proficiency in English are needed.