Davao Delta - Customer Experience Advisors - August 2026
On-siteDavao, Davao Region, Philippines
Davao, Davao Region, PhilippinesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Answer inbound calls for members regarding billing, payment histories, explanation of benefits, and provider search while ensuring timely resolution. Assist inquiries using the knowledge management system and document all call details and next steps in the CRM tool. Perform necessary outbound follow-ups to support final resolution and satisfaction. Maintain a professional demeanor, demonstrate empathy, and ensure thorough understanding of situations to address possible questions or scenarios. No work experience required; high school graduate and at least 18 years of age preferred.
Required Qualifications
- High School Graduate
- At least 18 years of age
- Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions
- Contact center, Healthcare, Insurance, any work experience background preferred
Desired Qualifications
- Communication Skills
- Customer Service Skills
- Active Listening Skills
- Critical Thinking, Analytical or Problem-Solving Skills
- Proactive, Solutions-Oriented Mindset
- Highly Motivated
- Personal Effectiveness
- Empathy; De-escalation skills
- Integrity
- Stress Tolerance
- Team Work
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