Data & Technical Support Officer (Outsource)
On-siteAbu Dhabi, Abu Dhabi, United Arab Emirates
Job Summary
Act as the primary GPPD SPOC for system-related matters concerning iServer, Munazzam, and document retention platforms. Coordinate with IT teams on system issues, incident resolution, enhancements, and change requests while supporting UAT and deployment. Conduct quality checks of published policies to ensure accuracy, proper metadata, and versioning, then provide timely MIS reports to management. Assist the GPPD team with ad hoc document retrieval, audits, and remediation requests to ensure compliance with GPPD framework and standards. Maintain healthy relationships with all ADIB units to facilitate sign-offs and support the department strategy.
Required Qualifications
- Bachelor's degree
- Minimum of 5 years of professional experience
- Strong technical and functional expertise in document management systems
- Solid understanding of document retention, governance workflows, and approval dependencies
- Good knowledge of system interfaces, data integrity controls, and reporting mechanisms
- Proficient in Microsoft Office and document formatting tools
- Strong attention to detail
- Ability to work under tight deadlines
Desired Qualifications
- Familiarity with banking terminology and document governance
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